very, very sad

[lindaj]

"Hello, United Airlines."
"Hi, I'd like to book a ticket from Boston to Santa Fe."
"Is that Santa Fe, Argentina, or Santa Fe, New Mexico?"
"Oh, sorry. That would be New Mexico."
"Well, you'll need to phone our International Reservations department."
"And why exactly would that be?"
"Because you want to buy a ticket to New Mexico."

Comments

Re: You're making this up

[lindalee.livejournal.com]

Sorry to disappoint you, Elphaba. This is an accurate paraphrase of a conversation that I had with a United Airlines agent last night.

The agent then hung up on me when I asked to speak to a supervisor. I called back, got myself to a supervisor, and told him the story. "Oh geez," he replied, "I'm really sorry," and I swear I could hear his head shaking sadly from the other end of the phone. At the end of the call he assured me that he'd see about adding "New Mexico is actually a state" back into the geography training sessions they provide for new agents.